Frequently Asked Questions
What is HP Dev One and why was it designed with these specific features, specs, and operating system?
HP Dev One is a new laptop from HP in collaboration with System76 and AMD. HP Dev One brings together premium hardware with open-source Pop!_OS and a fully integrated AMD CPU to deliver optimal performance. Intentionally designed with the right specs for productivity, battery life and a display to work in different locations, and a customizable OS for an efficient workflow.
What is Pop!_OS?
User-friendly and intuitive, Pop!_OS is a Linux-based operating system designed especially for developers. It's a reliable, open-source OS optimized for fast navigation, easy workspace organization and fluid, convenient workflow. Compatible with most software tools and coupled with full-disk encryption out of the box, Pop!_OS is secure, too, giving you the freedom to discover and create more with your HP Dev One.
I am new to Linux/Pop!_OS how do I get started?
Where can I learn more about all the great Pop!_OS tools and features?
What is Pop!_Shop?
Pop!_Shop is where you'll find thousands of applications and tools available for download at the click of a button. Search and find the specific tools you need or browse tailored categories to discover new applications that can open up your world. The Pop!_Shop utilizes both apt and Flatpak to provide everything you need to get the job done.
What software is included with HP Dev One?
Along with Pop!_OS, HP Dev One comes loaded with added HP features and support including LibreOffice Suite, essential productivity apps, a media player, an application store, and HP Printing and Scanning. Pop!_OS provides the latest features and security patches through rolling updates and periodic OS version upgrades, to be performed at your discretion.
What does full system encryption mean?
It means we take your security seriously. Pop!_OS encrypts your installation by default, and enables preinstalled full-disk encryption out of the box. And, a unique private encryption key is generated during setup after you receive your computer. Good news for you. Bad news for hackers.
Can I customize my HP Dev One?
The HP Dev One is specially designed with specs and features for optimal performance between HP premium hardware, AMD CPU/GPU, and Pop!_OS. Additional hardware customizations are not offered at this time.
What is HP Dev One's battery life?
HP Dev One gives you the power to keep on coding - even when you're unplugged. The integrated HP Long Life 3-cell, 53 Wh battery can last up to 12 hours. ⁷ It's perfect for the user that's on the go, but still needs to get it all done.
What type of display does HP Dev One have?
The brilliant 14" diagonal FHD display has 1920x1080 resolution so you can see your work clearly. The direct light emission of this glossy display will enhance contrast and image vibrancy. And with 1000 nits for above-average brightness, this display is easier on the eyes, day or night.⁸
Can I upgrade HP Dev One's RAM?
Customized memory selections are not offered during the purchase process. However, memory is user-accessible/upgradeable (after purchase) up to 64GB.⁵
What warranty does HP Dev One include?
We've got you covered. HP Dev One includes a one-year limited warranty on parts and labor. If there's a problem, just submit a support ticket for assistance. This warranty does not cover on-site repair. Terms and conditions vary by country. Certain restrictions and exclusions apply.
Is there a Quickstart Guide to download for HP Dev One?
How fast can I get my HP Dev One?
The short answer is...fast! In fact, once your order is confirmed, you should receive it in about 24 hours.²⁰ Now for the details: This laptop ships automatically with priority shipping to ensure the quickest delivery time. We ship products Monday - Saturday and our cut-off time is 2:30 pm Eastern Time. After the cut-off time, you can expect your order to ship the next business day. For orders placed on weekends, holidays, or after cut-off times, shipment will take place on the following business day.
How can I track my order?
As your order ships, we will send you an email providing the shipment tracking number(s). To see detailed tracking information, click on the tracking number link provided in your email. Please note that tracking details may not be active immediately with the carrier. You can also check your order status any time within your account view to find more details about your order.
I live outside the US; can I order an HP Dev One?
Unfortunately, no. At this time, HP Dev One can only ship to street addresses within the 50 United States and the District of Columbia. We cannot deliver to P.O. boxes, private mailbox stores, freight forwarders, United States territories, or addresses outside the 50 United States and the District of Columbia. Billing information also needs to be within the United States.
Is there a purchasing limit on the laptop or accessories?
We want to make sure that every developer can get their hands on an HP Dev One, so laptop purchases are limited to two per order at this time. There is no purchase limit on accessories.
Can you tell me more about the System76 Launch Keyboard?
The System76 Launch Configurable Keyboard is a mechanical keyboard that is comfortable, fully customizable, and designed to make your workflow more efficient. It works on Linux, Windows, and macOS, and the high-speed USB hub feature can really reduce clutter and make uploads and downloads easier. Want to explore all the bells and whistles? Learn all about the System 76 Launch Keyboard here.
Can you tell me more about the HP Creator Mouse?
HP's Creator Wireless Mouse is made for developers and creators with features like a comfortable, ergonomic design, hyper-fast scroll wheel with tili-click function, and a battery life that lasts up to 12 weeks.¹² It's Linux-compatible, and the 7 programmable buttons let you execute your commands with a click. It pairs with up to 3 devices and works on almost any surface with a track-on-glass sensor.¹³ Learn more about the dev-friendly features of the HP Creator Wireless Mouse here.
What is the return policy?
We accept returns up to 30 days from delivery of your order. First, let us know you'd like to start the returns process by logging in to your HP Dev One account and submitting a support ticket. Then, we'll issue you a Return Merchandise Authorization (RMA) and email you a return label. You'll be able to track the progress of your return within your HP Dev One account. Keep in mind, only items purchased directly from hpdevone.com can be returned. We can only accept returns for HP Dev One and HP Dev One accessories sold from the hpdevone.com website. Software downloads and upgrades are not returnable; HP reserves the right to deny any returns in circumstances involving repeated returns or other abuse.
What is your refund policy?
After we receive and inspect your return, we'll initiate a refund of the purchase price to your original form of payment. Please allow us up to 10 business days to complete the inspection. Once completed, you will receive an email confirmation of your refund. You'll be able to track the progress of your return by logging in to your HP Dev One account.
How can I edit my account information?
It's easy to make changes to your account information. Sign in and go to the account tab to view and edit information. You'll also find your recent login activity and order history on this page.
Where can I find my order status?
You can always find your order status within the account tab. Also, when your order ships, we'll send you an email with your shipping information and your FedEx tracking number.
How can I contact support?
We're here for you. You can create an account or log in to initiate a support ticket to get expert help from our support teams. They'll respond to your message within 8 hours and get you the help you need. If you used guest checkout at purchase, you will need to create an account before submitting a support ticket. Our technical support team is available to help Monday to Saturday, 5:00 am to 5:00 pm Pacific Standard Time. For order status inquiries, support is available Monday to Friday, 8:30 am to 5:00 pm Mountain Standard Time.¹⁵
Can I edit my order?
Unfortunately, you can't edit an order that is already in progress. If you need to make a change, you have a limited amount of time after the order is placed - 60 minutes - to cancel the order and submit a new order that reflects your updated preferences.
How do I cancel my order?
Orders can be canceled within 60 minutes of purchase without any penalty or charge. To cancel, click the "Manage Order" link on the order confirmation page, click the "View & Manage Order" button in your order confirmation email, or log in to your account directly at hpdevone.com. You'll find the "Cancel Order" button in the Order History section. Keep in mind, you must cancel the entire order, you cannot cancel individual items within your order. Only items purchased directly from hpdevone.com can be canceled. We cannot cancel orders for items from the HP Online Store, HP Parts Store, HP Technical Support, HP retailers, or repairs.
My order arrived and something is physically damaged, how do I get a replacement?
If your order arrives in a damaged box and/or the product has physical damage, the warranty has you covered! Please contact our support team right away by submitting a support ticket. You'll want to take pictures of any damage to share with our team as well. Please create an account or log in to initiate a support ticket on the Support page. Order support is available Monday to Friday, 8:30 am to 5:00 pm Mountain Standard Time.
My order arrived and something is missing/wrong, what now?
If you are unable to locate a missing item or have a different item than listed on your order, contact HP Dev One support by submitting a ticket and we will help you right away. Please create an account or log in to initiate a support ticket on the Support page. Order support is available Monday to Friday, 8:30 am to 5:00 pm Mountain Standard Time.
What do I do if an item in my order is not functioning properly or will not power on?
Your HP Dev One warranty covers this. We want to get you up and running right away. Please create an account or log in to submit a support ticket on the Support page for help troubleshooting the issue. Technical support is available to help Monday to Saturday, 5:00 am to 5:00 pm Pacific Standard Time.
What if my order is missing or may have been stolen?
Check to see if the carrier accidentally delivered your order to someone else nearby. If you are unable to locate your package, please create an account or log in to submit a ticket to our support teams. They're available to help Monday to Friday, 8:30 am to 5:00 pm Mountain Standard Time. Keep in mind, we may need a police report to handle your claim.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*. ²¹
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I miss an installment payment?
There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.
What if I make a return on a purchase made through Installments with Shop Pay?
After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.
- If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
- If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
- If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.